Last updated 10th May 2024 

1. DEFINITIONS

Unless expressly stated otherwise, all capitalized terms and expressions used in these Contest Rules shall have the same meanings set out in the General Terms.

2. GENERAL

The Company is the appointed and authorized agent of each NPO under the relevant Campaign featured on the Services to operate, manage and execute the Services (including the Website), the Campaign and the Contest for and on behalf of the NPO. Eligible individuals will be entitled to participate in the Contest. 

3. APPLICABILITY OF THE CONTEST RULES 

3.1 These Contest Rules provide the general terms and conditions applicable to every Contest on the Website. Each Contest is subject to all applicable local laws and regulations and is void where prohibited in the relevant jurisdiction. 

3.2 These Contest Rules form a binding contract between each Contest participant (“you” or “Participant”), the Company and the NPO under the relevant Campaign. You agree that by entering into the Contest, you have read, understood and agreed to be bound by these Contest Rules.

4. ELIGIBILITY

4.1 To be eligible to enter into the Contest, or be awarded the prize featured for each Contest (“Prize”), the Participant must fully comply with the General Terms and the Contest Rules. 

4.2 The Contest is only open to an individual who: 

4.2.1 has attained age of majority in such individual’s jurisdiction of residence; and

4.2.2 not considered to be a Prohibited Person.

4.3 A “Prohibited Person” means an individual who falls within one or more of the following categories:

4.3.1 An individual who is an employee, officer or directors of:

  • the Company; 
  • the relevant NPO;
  • the vendors or supplier engaged by the Company to make available the Contest or to provide the Prize (or a portion of the Prize); and

4.3.2 an individual who is an immediate family member (i.e. spouse, parent, child, sibling) of the individuals under Clause 4.3.1.

4.4 An entry by an ineligible person will be automatically considered void.

5. HOW TO ENTER

5.1 An eligible individual may participate in the Contest at any time during the Campaign period relevant to that Contest (“Campaign Period”). Please refer the Website webpage of the respective Campaign for the start and end date of the Campaign Period. 

5.2 To participate in the Contest, an eligible Participant must follow the following steps:

5.2.1 Step 1: Select the relevant Campaign for which the Participant would like to contribute. Each Campaign is intended to raise funds for the specific NPO identified under that Campaign. 

5.2.2 Step 2: Select the merchandise (“Merchandise”) for which the Participant would like to purchase. For the avoidance of doubt, the Company (as the authorised agent of the relevant NPO identified under the Campaign) is selling the Merchandise for and on behalf of the relevant NPO. 

  • The purchase price of each Merchandise (“Price”) is indicated on the Website webpage of the Contest. 
  • A Participant may purchase 1 or more Merchandise each time. 
  • Each Merchandise purchased by the Participant will automatically entitle the Participant to receive a specified number of RT Hearts (“Hearts”) as specified on the Website webpage of the Contest. 
  • 10 Hearts represent 1 entry into the Contest.

5.2.3 Step 3: At the check-out, the Participant is allowed to elect whether to donate the Merchandise in which case, the Participant waives his/her right to receive the Merchandise and the relevant NPO identified under that Campaign is entitled to keep such Merchandise for its own benefit. If the Participant elects to donate the Merchandise, the Participant will be entitled to receive additional number of Hearts as specified on the Website webpage of the Contest. 

5.2.4 Step 4: Correctly answer a mathematical skill-testing question or complete such other skill-based question as may be randomly generated on the Website webpage from time to time 

5.2.5 Step 5: On a date as specified indicated on the Website webpage of the Contest (“Announcement Date”), the recipient of the Prize of the Contest (“Winner”) will be announced. 

5.3 The selection of the Winner will be randomly drawn from among the entries from eligible Participants received who have successfully completed all the steps set out in Clause 5.2. The draw will occur on the Announcement Date. 

5.4 A Participant may be requested to provide certain details or information for the entry into the Contest, in which case you shall ensure that all details or information provided by you are true, correct, and complete.

5.5 By participating in the Contest, you agree that the Company may contact you via email, phone or email in connection with the Contest in accordance with the Privacy Policy available at https://royong.io/privacy-policy/.

5.6 As a condition of participating in the Contest, a Participant expressly:

5.6.1 represents and warrants that he/she agrees to be bound by these Contest Rules and decisions of the Company (including the selection of the recipient of the Prize), which will be binding and final in all matters relating to each Contest;

5.6.2 releases the Company from all liability, loss or damage or expense arising out of or in connection with participation in any Contest or the acceptance, use, or misuse of any Prizes;

5.6.3 expressly waives all rights to claim, punitive, exemplary, indirect incidental, consequential, or any other damages, other than for actual out-of-pocket expenses and/or any rights to have damages multiplied or otherwise increased;

5.6.4 agrees that any and all claims, judgments, and awards, if permitted to proceed, will be limited to Participant’s actual out-of-pocket costs incurred (if any); and

5.6.5 agrees and understands that there shall be strictly no refunds of any monies which they have contributed to the Contest.

6. VERIFICATION, NOTIFICATION AND ACCEPTANCE PROCESS

6.1 The selected Winner will be contacted using the phone number and email address used to enter into the Contest. via phone call, SMS and/or email (the “Notification”). 

6.2 The selected Winner must respond to the Notification email within three (3) hours. Within these three (3) hours, the Company will utilize best efforts to notify the selected Winner via all available channels.

6.3 If the selected Winner fails to respond to the Notification three (3) hours, email within the specified periodNotification three (3) hours, the selected Winner may be disqualified and, in such instances, the selected Winner is deemed to have relinquished or surrendered his or her entitlement to the Prizes(s) without compensation from the Company or the NPO. 

6.4 The selected Winner will only be confirmed as the winner eligible to receive the Prize after the verification process is completed and the Company has confirmed the selected Winner’s compliance with the General Terms and the terms of these Contest Rules.

6.5 As a pre-condition to accepting and receiving the Prize, the selected Winner must:

6.5.1 be willing and able to claim and/or accept the Prizes(s) in full within the period specified by the Company. ;  and

6.5.2 be willing to be bound by the Company’s Prize Acceptance Terms, which the Company shall provide to the selected Winner once they have responded to the Notification.

6.6 In the event the selected Winner does not agree to be bound by the Company’s Prize Acceptance Terms, the selected Winner waives their right to the Prize without compensation, and the Company reserves the right to randomly select a new Winner.

6.7 The selected Winner is subject to confirmation and verification by the Company, by whatever means the Company shall deem appropriate. The Company’s decisions are final and binding in all matters related to the administration, operation, drawing, verification of the Winner, and all issues related to the Contest.

6.8 Winner Documentation: To receive the Prize(s), and as part of the Winner confirmation and verification process, the selected Winner must accurately complete and timely return the documentation (for instance health and safety forms, including any vaccination attestations, including providing proof of the same in a format determined by the Company in its sole discretion) reasonably required by the Company (where permitted by law). If the selected Winner fails to fully and accurately complete and return the Winner Documentations by the date specified by the Company, the selected Winner may be disqualified and the Winner is deemed to have relinquished or surrendered his or her entitlement to the Prizes(s) without compensation from the Company or the NPO.

6.9 Winner Disqualification:  If the selected Winner is determined to be ineligible and/or disqualified for any reason to be determined by the Company, an alternate Winner may be randomly drawn from the eligible entries to the Contest. Any alternate Winner will be notified as per the procedures outlined in the Contest Rules. The Company reserves the right to modify the Winner notification and/or confirmation and verification procedures connected with the drawing of an alternate Potential Winner, if any.

7. PRIZES 

7.1 Subject to any restrictions expressly stated in the Contest Rules, the selected Winners will receive the Prizes(s) identified on each Contest’s webpage. The Company shall solely determine the specifics of all elements of all Prizes, including timing for fulfillment of Prizes. 

7.2 Unless explicitly stated otherwise, all Prizes are awarded as is, without any representations or warranties, and cannot be transferred, sold, substituted, or redeemed for cash by Participant. 

7.3 The Company reserves the right to substitute the Prize with another prize of comparable or greater value or cash in Company’s sole discretion. 

7.4 The selected Winners are solely responsible for all taxes, costs, and fees associated with Prize receipt, ownership, and/or use. Upon acceptance of the Prize by the selected Winners, the Company will not replace any lost or stolen Prizes.

7.5 The selected Winners are entitled, at their discretion, to refuse to accept some or all of the Prizes that they are eligible to receive and, in such instances, will be deemed to have relinquished or surrendered the Prize without compensation from the Company or the NPO.  If at any time and for any reason, the selected Winner is deemed to have relinquished or surrendered  a Prize, in whole or in part, or fails to accept delivery of the Prizes within the specified period, the selected Winner will not be entitled to any alternate Prize or any other compensation of any kind, and the Company shall have no obligation to award the rejected or unclaimed portion of any Prize(s) to an alternative winner.

7.6 Certain types of Prizes may have other restrictions or limitations, including without limitation as follows:

7.6.1 Prize Manufacturers: Contests are not sponsored, endorsed, approved, or affiliated with the manufacturer of the Prize(s) being awarded.  Contest prize names and logos are the trademarks and property of the manufacturer of the Prize(s).  Actual Prize(s) to be awarded may not be identical to those depicted which are intended to be only representative.

7.6.2 Prizes That Include Winning an Automobile or other Vehicle: The Winner of the Prize vehicle is not eligible for any cash rebate programs. The Company will determine the interior/exterior colors of the vehicle at its sole discretion. The selected Winner must have a valid driver’s license and proof of insurance to take delivery of Prize vehicle and must take delivery of the vehicle at a location specified by the Company, in its sole discretion. For any Prize vehicle, the Company has not made nor is it responsible or liable for any warranty, representation, or guarantee, express or implied, in fact, or law, relative to the Prize vehicle, including but not limited to its quality, mechanical condition or fitness. The Company reserves the right to delay vehicle delivery or substitute a similar vehicle of equal or greater value should the vehicle as described be unavailable for any reason.

7.6.3 Prizes That Include Attending an Event: Tickets and seating are subject to availability. In the case the event is delayed or rescheduled for any reason, tickets for the delayed or rescheduled event may be provided at the sole discretion of the Company. The Company may substitute an alternate Prize of equal or greater value (including in the form of cash) at its sole discretion. Some events may require the Winner to commute and/or travel to the designated venue of the event, and the selected Winner shall, at his/ her own cost and expense: 

  • arrange for the commute and/or travel to the designated venue of the event on the specified event date;
  • obtain and hold all relevant travel documentations required for the travel to the designated venue of the event (i.e. passports, visas etc.); and 
  • be fully responsible for arriving on time at the designated venue of the event. Neither the Company nor the relevant NPO shall be responsible for non-admission to the event due to the late arrival of the selected Winner. 

7.6.4 Prizes That Include Winning an Accommodation Prize (Hotel and Non-Hotel): All accommodation Prizes are subject to the available dates of the accommodation provider and certain additional restrictions and blackout dates may apply. If specific dates are indicated for the redemption of the accommodation Prize, and the selected Winner is not available on those dates, the Prize may be forfeited and awarded to an alternate Winner to be selected at random from all remaining eligible entries. In such instances, the forfeiting Winner will not be entitled to any alternate prizes or compensation of any kind. The selected Winner and his / her guest(s), if applicable, must redeem the accommodation Prize concurrently and such redemption shall be done by the selected Winner only. The selected Winner’s guest(s) must have attained the age of legal majority in their respective jurisdiction of residence, unless the Winner who accompanies them is their parent or legal guardian. Some accommodation Prizes may also require the selected Winner to commute and/or travel to the accommodation location, and the selected Winner and his/ her guest(s), if applicable, shall at his/her own cost and expense:

  • arrange for the commute and/or travel to the accommodation location on the specified reservation date;
  • obtain and hold all relevant travel documentations required for the travel to the accommodation location (i.e. passports, visas etc.); and 
  • be fully responsible for arriving on time at the accommodation location. Neither the Company nor the relevant NPO shall be responsible for late or missed check-ins due to the late arrival of the selected Winner.

8. INDEMNITY

As a condition of entry, each Participant, agrees to defend, indemnify, release and hold harmless the Company, and its affiliated companies, and any other person or organization responsible for fulfilling, administering, advertising or promoting the Contest, and all of their respective past and present officers, directors, employees, agents and representatives (collectively, the “Released Parties”) from and against any and all claims, expenses, and liability, including but not limited to negligence and damages of any kind to persons and property, including defamation, slander, libel, infringement of trademark, copyright or other intellectual property rights, property damage, or death or personal injury arising out of or relating to a participant’s entry, participation in the Contest, acceptance, possession, attendance at, defect in, delivery of, inability to use, use or misuse of Prize and/or the broadcast, exploitation or use of entry.