FAQs

Royong formerly known as RaiseTogether is a platform and marketing partner for NGOs and charitable causes. We connect people to meaningful campaigns, while incentivising contributions with exciting prizes and experiences.

Royong primarily partners with smaller, lesser-known NGOs that often don't have adequate funds, resources or skills to launch fundraising campaigns on their own. NGOs have to meet a few important criteria to be selected by Royong, namely: 1) Registered with the Registrar of Societies (ROS) - to ensure adherence to the administrative and financial standards set out by ROS and the Home Ministry of Malaysia. 2) Has a bank account in the NGOs name – no contributions raised via Royong will ever be transferred to an individual or business' bank account . 3) Depending on the type of work the NGO does, further registration with Malaysian authorities may also be verified, for example with the Ministry of Health, or with the Welfare Department under the Ministry of Women, Family and Community Development.

Royong provides a platform for low visibility charities to reach potential donors to obtain the help they need. We raise money for charities by selling Royong merchandise on their behalf. We also raise awareness by featuring them on all our channels which includes website and social media.

Royong designs campaigns to meet the NGO's fundraising goals. We bear all advanced costs for campaigns and use our network of brand partners to raise awareness and seek contributions for the NGOs.

You can support causes via the campaigns on our website; by contributing to an ongoing campaign, you not only support an NGO making an impact, but also get an opportunity to win something in return.

We accept various payment methods, including credit cards, debit cards, digital wallets (Grab Pay, Touch n GO e wallet), and FPX. We priorities security for all participants.

Entries are validated to ensure potential winners fulfil the contest requirements. This may include a requirement to follow social media accounts or answer a question as part of the entry process and contest terms. From the pool of eligible winners, one is selected using a secure random number generator. Full details on the selection process are outlined in the T&C.

Potential winners are contacted via email, and if possible, we will also schedule a phone call! All winners will go through the winner confirmation process, which generally take about 2 weeks. Full details are outlined in the T&C.

There is no limit to the number of entries per person.

Absolutely! We offer a no-purchase-necessary option for participation. Simply follow go to our ‘how it works’ page for actions that could earn you free RT Hearts. We want to ensure everyone has a chance to join the fun!

After signing in / signing up on our website, click the campaign you wish to join and complete the actions. That’s it!! Your entries are automatically recorded in our system

Yes! Unless there are specific eligibility restrictions mentioned in the contest rules, these promotions are open to a global audience. Be sure to check campaign specific rules for any restrictions that may apply.

Royong only partners with NGOs and charities that are registered under Registrar of Societies (ROS) Malaysia – this means that the NGO has to submit their audited annual accounts to ROS every year in order to stay registered. Whenever possible, the Royong team visits and meets with the NGOs to see for ourselves - and get pictures and videos! - of the awesome work our NGO partners do on a daily basis.

Unfortunately, contributions via Royong are not tax deductible. However, if special conditions are met, Royong may be able to assist with facilitating a tax-deductible receipt from the partner NGO. The conditions are that 1) Royong's campaign partner NGO has tax exemption status with LHDN and 2) the donation amount is equal to or more than RM10,000.

Of course you can! Royong is happy to have encouraged you to donate to a great charity or cause that you may not have been aware about – please note however, that any direct donations will not be eligible to win our campaign prizes